Customer Service Transformation Lead

6 days ago

Brisbane, Queensland, Australia beBeeStrategic Full time $100,000 - $150,000
About the Position

We are seeking a visionary leader to drive strategic planning and change management initiatives.

This pivotal role will oversee the development and execution of a long-term business plan, aligning Customer Delivery with the company's strategic ambition.

The successful candidate will facilitate cross-functional planning workshops, drive continuous improvement, and provide strategic advisory services for enterprise-wide transformation initiatives.

  • Develop and execute a 5-year business plan and annual rolling programs for Customer Delivery.
  • Embed best-in-class change management practices to support operational excellence.
  • Provide strategic advisory services for enterprise-wide transformation initiatives.
  • Facilitate cross-functional planning workshops to ensure strong alignment across teams.

This is an excellent opportunity to lead the change that enables water and sewerage services to grow sustainably with communities.

About You

To succeed in this role, you will require:

  • Tertiary qualifications in business, engineering, change management, or a related field.
  • Proven experience in strategic planning and change leadership in a utility or asset-intensive environment.
  • Strong understanding of operations and maintenance functions in large, complex organizations.
  • Demonstrated success leading transformation programs and embedding change.
  • Exceptional stakeholder engagement and communication skills.
  • High-level capability in financial and performance tracking, project management, and continuous improvement.

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