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Duty Manager

1 month ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly skilled Duty Manager to oversee all property operations, ensuring exceptional guest experiences and maintaining the highest standards of hospitality. As a key member of our team, you will represent property management in resolving guest-related situations and manage the flow of inquiries within the lobby.

Main Responsibilities
  • Maintain strong working relationships with various departments to support property operations and goals
  • Communicate variations to established norms to relevant departments in a timely manner
  • Schedule daily MOD reports for all departments
  • Ensure compliance with policies, standards, and procedures
  • Foster a culture of continuous improvement and emphasize guest satisfaction during departmental meetings
Supporting Profitability Goals
  • Understand and adhere to loss prevention policies and procedures
  • Review staffing levels to meet operational needs and financial objectives
  • Analyze financial statements, sales data, and performance metrics to identify areas for cost reduction and process improvement
Managing the Guest Experience
  • Intervene in guest/employee situations as needed to maintain property integrity, ensure guest satisfaction, and preserve employee well-being
  • Empower employees to deliver exceptional customer service
  • Provide immediate assistance to guests as requested
  • Serve as a leader in displaying outstanding hospitality skills and setting a positive example for guest relations
About Marriott Hotels

Marriott Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in non-discrimination on any protected basis and strive to create a workplace where everyone feels valued and respected.

As a host with Marriott Hotels, you will help us keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy.