Senior Program Manager, Commercial Operations

3 weeks ago


North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
Job Description:

We are seeking a Senior Program Manager to lead the Amazon Vendor Services (AVS) program in Australia. As a key member of our team, you will be responsible for managing and delivering a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience.

The AVS service is delivered primarily through Brand Specialists assigned to specific vendors. Your primary focus will be on delivering impact to a group of strategic vendors through your team of Brand Specialists. You will work closely with Vendor Managers to understand vendor needs and define goals and targets. Additionally, you will collaborate with Category Leaders and Product Family teams to ensure alignment and provide guidance on strategic decision-making.

Key responsibilities include partnering with cross-functional teams to define priorities and operational goals, managing a team of Brand Specialists to deliver business impact, owning relationships with key vendors, and auditing metrics to drive quality of vendor and employee experience. You will also work with the AU AVS Team to drive adoption of tools and offshore processes, and drive productivity within your team.

To succeed in this role, you will need 3+ years of experience working cross-functionally with tech and non-tech teams, delivering cross-functional projects, and program or project management. Preferred qualifications include experience implementing repeatable processes, driving automation or standardization, and managing teams.

Benefits:
  • A competitive remuneration package
  • Participation in the company stock plan
  • Subsidized private health insurance
  • Superannuation
  • Paid parental leave options
About Us:

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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