
Desktop Support Specialist
2 days ago
This fixed-term role is seeking an experienced Desktop Support Engineer to provide technical assistance to employees and ensure the smooth operation of our IT systems.
The ideal candidate will have a strong background in desktop support, with experience in Microsoft O365, Active Directory, VPN, and Windows & Linux PCs. They will also be able to perform DNS lookups and provide IT support in blue-collar environments.
We are looking for someone with excellent communication skills, who can work effectively in a team and provide outstanding customer service. Relevant tertiary education and certifications are highly regarded.
Key Responsibilities- Provide L1/L2 support for Microsoft O365, Active Directory, VPN, Supporting Windows & Linux PCs, including setting up users and log-ins.
- Support SAP Business One users.
- 3+ years experience in Service Desk / Desktop Support.
- Windows Server and Desktop Support experience.
- Experience supporting Windows and Linux PCs (ideal).
- Microsoft 365 Administration experience including MS Teams, Defender, Intune.
- Windows MDM Device Management experience.
- Ability to perform DNS lookups.
- Experience providing IT support in blue-collar environments (ideal).
- Experience supporting SAP Business One (desirable, not essential).
- Relevant tertiary education and certifications.
- Excellent communication skills and teamwork/collaboration skills.
- Outgoing personality with ability to provide IT support to blue-collar workers.
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