Network Operations Manager

3 days ago


Saint Leonards, Victoria, Australia Tomra Full time
Job Description

The role of the Network Manager is to ensure that TOMRA's Network of NSW Collection Return Points are managed to provide the best customer experience and ensure a safe and operationally efficient site management.

Key Responsibilities:

  • Drive Business Growth: Develop and implement strategies to increase site volume and customer engagement.
  • Site Management: Oversee the day-to-day operations of TOMRA's NSW Collection Return Points, ensuring compliance with safety regulations and quality standards.
  • Team Leadership: Lead a team of Area Supervisors, providing guidance, support, and performance management to ensure the delivery of exceptional customer experiences.
  • Process Improvement: Collaborate with other departments to identify and implement process improvements, increasing efficiency and reducing costs.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including local authorities, community groups, and partners.
  • Reporting and Analysis: Provide regular reporting to stakeholders on the health of the NSW Network, analyzing key performance indicators and identifying areas for improvement.

Requirements:

  • Proven Management Experience: A minimum of 3 years of experience in a similar role, with a proven track record of delivering results.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Business Acumen: Strong business acumen, with the ability to analyze data and make informed decisions.
  • Technical Skills: Proficient in the use of technology, with the ability to learn new systems and processes quickly.


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