Service Centre Operator NSW

16 hours ago


Saint Leonards, Victoria, Australia TOMRA Full time
Job Overview

This is a full-time role in a business that operates 7 days a week, with our Service Centre operational between 7:00am and 10:00pm daily.

The Service Centre is the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia-wide customer service.

You will be required to interface with our partners, technicians, and customers, working in a team-based environment.

Key Responsibilities:

  • Provide hotline technical support to partners and colleagues in the field
  • Assist with customer queries and complaints
  • Monitor systems and run diagnostics via a web-based portal
  • Interact with technicians, colleagues, and partners visiting sites
  • Analyse anomalies and take corrective actions
  • Perform configurations and changes to the machines remotely online
  • Coordinate onsite maintenance and repairs

Requirements:

  • A passion for customer service
  • Good time management skills
  • Strong communications skills
  • High attention to detail
  • Adaptability
  • A team mentality
  • Competent with technology

About TOMRA:

TOMRA is a leading provider of recycling and waste management solutions. We are committed to making a positive impact on the environment and our communities.



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