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Commercial Quality Manager

2 months ago

North Sydney Council, Australia Ferrero Full time
About the Role

The Commercial & Packaging Quality Manager will be responsible for ensuring the quality of Ferrero products from plant gate to consumer. This role will focus on protecting consumer safety and improving the consumer experience by promoting the "Ferrero Quality Culture" and acting as a reference point for quality-related topics.

Main Responsibilities
  • Develop and implement quality improvement plans to maximize quality and freshness
  • Manage monthly reporting on quality performance, including freshness, transit time, and complaints
  • Collaborate with Supply Chain to ensure quality in commercial logistics
  • Plan and implement audits, and collaborate on initiatives to optimize stock management and destruction activities
  • Work with commercial copacking teams to ensure quality compliance
  • Drive discussions with internal departments to resolve quality performance issues and assist with forecasting
  • Contribute to packaging management activities, including supplier selection and non-conformity management
  • Manage the budget, operational call center, withdrawal/recall process, and other quality projects
  • Lead the local quality team and develop team capabilities
Requirements
  • University degree in food science or similar
  • Relevant professional background in food FMCG
  • Knowledge of production techniques and quality standards for the food industry
  • Experience in line quality control of high manual production
  • Strong analytical and solutions-focused mindset
  • Good interpersonal and influencing skills, with ability to work effectively in a matrix organization
  • Experience managing a team
  • Advanced MS Office skills, SAP preferred
About Ferrero

Ferrero is a family-owned company with a progressive and global outlook, represented in over 50 countries with products sold in over 170. We are committed to building a diverse and inclusive culture where all employees feel welcomed and appreciated.