Quality and Excellence Specialist

7 days ago

Brisbane, Queensland, Australia beBeeAnalytical Full time $80,000 - $120,000
Job Opportunity: Quality and Excellence Specialist

This is a pivotal role that plays a key part in shaping the ongoing development and refinement of our QA approach. This position requires strong analytical skills, exceptional communication, and the ability to work effectively with various stakeholders.

Key Responsibilities:
  • Manage and review the quality and consistency of data, case management, and administrative decisions.
  • Contribute to the development of strategies to improve quality of decision making and customer experience.
  • Deliver ongoing coaching and guidance to leaders and team members.
  • Facilitate data checking and exception reporting to ensure data integrity.

This role involves working closely with leaders and team members to support their professional development and ensure excellence in decision making and service delivery.

Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively with various stakeholders.

The ideal candidate will have a passion for continuous improvement and a drive to deliver exceptional results. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

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