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Career Opportunities in Claims Excellence
3 weeks ago
Join a dynamic team that empowers you to make a difference in people's lives by helping them achieve sustainable, timely outcomes for their claims.
Award-winning AIA Australia is seeking Retail Case Managers to join its Claims Team. Based in Brisbane, Sydney, or Melbourne, this opportunity offers the chance to build on your career momentum while working with experienced professionals who value and support each other.
To succeed, you will:
- Manage a portfolio of claims holistically to achieve optimal results.
- Investigate and resolve disputes effectively.
- Prioritize tasks to meet Service Level Agreements (SLAs).
- Prepare clear, concise customer communication, including complex information and adverse decision advice.
Requirements include previous experience in claims assessing, quality stakeholder management, and maintaining a Customer First Approach. Successful applicants will demonstrate expertise in managing multiple priorities, ensuring quality service delivery, and achieving desired outcomes.
AIA offers flexible working arrangements, comprehensive training and development programs, and internal mobility opportunities to support your career growth. Enjoy wonderful Health and Wellbeing initiatives, supportive managers, and the satisfaction of contributing to the wellbeing of over 3.5 million Australians.
