Digital Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $140,000

We're revolutionizing the way we engage with our customers through digital experiences that leave a lasting impression. At the heart of this mission is the role of an eCommerce Retention Manager, who plays a pivotal part in building and maintaining positive relationships with our valued customers.

This position requires someone with exceptional analytical skills, able to dive deep into customer behavior and feedback to identify opportunities for growth and expansion. With a keen eye for detail, you'll work closely with various teams to analyze data-driven insights, drive loyalty programs, and implement site improvement tests to enhance the overall customer experience.

Key responsibilities include finding new avenues to support and retain customers, leveraging technology to streamline processes, and collaborating with cross-functional teams to identify and prioritize site improvement projects. As a strategic partner, you'll play a critical role in driving business growth while delivering exceptional employee experiences.

  • Develop and execute retention strategies to reduce customer churn
  • Collaborate with cross-functional teams to identify areas for process improvements
  • Analyze customer behavior and feedback to inform business decisions
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

Are you a motivated and results-driven individual with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for this exciting opportunity to join our team as an eCommerce Retention Manager.

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