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Tourism Industry Customer Experience Specialist
2 weeks ago
We are seeking a skilled Contact Centre Consultant to join our team in the tourism division. As a key member of our customer care team, you will be responsible for providing exceptional support to our guests and ensuring their experience meets our high standards.
Job Description:- Inbound and outbound guest communication through phone, email, SMS and live chat.
- Provide excellent customer service by responding to guests' needs or concerns and ensuring the quality of service meets agreed customer experience standards.
- Engage with guests, promote and up-sell our services.
- Support our caravan parks, holiday parks and wellness centres with securing and managing bookings.
- Be responsible for converting online enquires into sales.
- Develop positive relationships with guests to provide a great guest experience.
- Strong attention to detail.
- Experience in guest-facing roles.
- Excellent verbal communication skills.
- Proficient use of computers and IT systems.
- Solution-focused.
We offer a supportive environment with loads of employee benefits, including flexible working hours and a range of opportunities for professional growth and development.
