Customer Experience Specialist

14 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

Job Title: Customer Experience Specialist

About the Role:

The Customer Experience Specialist will be responsible for delivering exceptional customer service to clients via various communication channels. This includes phone, email, and chat interactions.

Main Responsibilities:

  • Responding to customer inquiries in a timely and professional manner
  • Providing product information and demonstrations as needed
  • Resolving customer complaints and issues in a solution-focused manner
  • Meeting or exceeding sales targets and performance metrics

Requirements:

  • Prior experience in a customer-facing role or call centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and provide support to colleagues as needed
  • High school diploma or equivalent required; degree preferred

Benefits:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a variety of clients and industries

What We Offer:

  • A collaborative team environment
  • Ongoing professional development opportunities
  • A range of benefits and perks

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