Home Builder Customer Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeCoordinators Full time $60,000 - $85,000

About the Role

This well-established home builder has developed a reputation for excellence across 30+ years of operation.

In this position, you will be the primary point of contact for customers regarding warranty claims, service requests, scheduling, and coordination.

  • Key Responsibilities:
  • Manage and process warranty claims in a timely and professional manner
  • Coordinate service requests and schedule technicians or contractors as needed
  • Liaise with customers, suppliers, and internal teams to resolve issues efficiently
  • Maintain accurate records of all warranty claims and service requests
  • Ensure compliance with industry regulations
  • Provide exceptional customer service and follow up to ensure customer satisfaction

About You:

  • Previous experience in a service coordination, warranty management, or customer service role within the building or construction industry is essential
  • Strong communication and problem-solving skills
  • Excellent organisational abilities and attention to detail
  • Ability to work both independently and as part of a team
  • Proficiency in Microsoft Office Suite and CRM systems

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