Emergency Response Call Centre Representative

7 days ago


Adelaide, South Australia Programmed Full time

We are seeking a highly skilled and compassionate Emergency Response Call Centre Representative to join our Triple Zero team in Adelaide CBD. As a key member of our team, you will play a vital role in connecting emergency calls to Police, Fire, and Ambulance dispatchers across the country.

The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and the capacity to work efficiently under pressure. You will be required to follow strict protocols and procedures to ensure every call is taken quickly, efficiently, and correctly.

This is a high-volume and fast-paced role that requires attention to detail and the ability to prioritize tasks effectively. The successful candidate will have a stable working history, excellent verbal and written communication skills, and a positive attitude towards providing empathetic service to customers.

Key responsibilities:

  • Answering calls from all over Australia
  • Efficiently connecting emergency calls to Police, Fire, or Ambulance dispatchers
  • Providing consistent and high-quality service
  • Ensuring customers are treated with an empathetic approach

In this role, you will be part of a dynamic team that operates 24/7, requiring flexible scheduling, including night shifts. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, and opportunities for professional growth and development.



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