ICT Support Specialist

1 week ago

Cairns, Queensland, Australia Precruitment Full time
About the Role

We are seeking an experienced ICT Technician to join our team at Precruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities
  • Provide 2nd and 3rd level technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Assist end-users with software installation, updates, and usage.
  • Support online and on-prem servers, desktops, and applications.
  • Install, configure, and upgrade computer hardware components such as memory, hard drives, and graphics cards.
  • Perform routine maintenance and repairs on computer systems.
  • Inventory management of hardware assets.
  • Install, configure, and maintain software applications and operating systems.
  • Ensure software updates, patches, and security protocols are up to date.
  • Assist with software license management.
  • Assist in setting up and maintaining local area networks.
  • Troubleshoot network connectivity issues.
  • Collaborate with network administrators to ensure network stability and security.
  • Provide training to end-users on software applications and basic IT procedures.
  • Create and maintain user guides and documentation.
  • Implement security best practices to protect client's data and IT infrastructure.
  • Monitor and respond to security incidents or breaches.
  • Remote monitoring of PC's, servers, routers, and switches.
  • Assist remote users with IT issues and troubleshoot connectivity problems.
  • Support remote work environments and ensure secure access.
  • Assist in the selection and procurement of IT equipment and software.
  • Work with vendors to acquire necessary hardware and software licenses.
  • Maintain accurate records of hardware and software configurations.
  • Document support and resolutions for future reference.
Requirements
  • Certifications and Experience with Microsoft 365 cloud technologies, including Office 365, Exchange, SharePoint/One Drive, Intune, and mobile device management.
  • Experience in Veeam software and Watchguard would be an advantage.
  • A valid Australian Drivers license in addition to having your own reliable car.
  • The ability to undergo a police check.
  • The willingness to secure a Positive Notice Working with Children Blue Card.
About Us

Precruitment is Regional Queensland's leading recruitment consultancy, specialising in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations, and Local Government.

We have a broad client base throughout Regional, North, and Western Queensland.

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