IT Support Specialist

7 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Shangri-La Cairns, a luxury five-star hotel located in the heart of Cairns. As an IT Support Specialist, you will be responsible for providing technology support services to all computer system users of the hotel.

Key Responsibilities
  • System Security: Ensure all computer system users adhere to system security guidelines and maintain the integrity of our IT systems.
  • User Support: Provide help desk and IT support to users, ensuring appropriate access levels and permissions are assigned.
  • Network Administration: Coordinate internal and external training requirements, troubleshoot system and network problems, and perform network/systems administrative functions.
  • Equipment Maintenance: Conduct programmed hardware maintenance, maintain IT equipment inventory, and ensure equipment, consumables, and other IT supplies are kept at PAR levels.
  • Network Security: Monitor the network security to advise Senior Management of any breaches.
What We Offer
  • Career Progression: Opportunities for career growth and development within our company.
  • Flexible Schedule: A flexible weekday schedule to suit your needs.
  • Competitive Salary: A competitive salary and incentive scheme.
  • Staff Benefits: Accommodation benefits, F&B discounts, staff meals, laundered uniform, and more.
  • Professional Development: Access to Shangri-La Academy for professional development and learning.
About Us

Shangri-La Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues, and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.



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