IT Support Specialist
1 month ago
Shangri-La The Marina, Cairns is seeking an experienced IT Support Specialist to join our team at our Cairns waterfront hotel.
About the RoleAs an IT Support Specialist, you will provide technology support services on a day-to-day basis to all computer system users of the hotel.
Key Responsibilities- Ensure all computer system users adhere to system security guidelines
- Coordinate new user log on or access requirements in a timely manner
- Coordinate internal and external training requirements
- Have a sound and thorough knowledge of IT systems used in hotels including systems such as Opera and Infrasys
- Provide help desk and IT support to users ensuring appropriate access levels and permissions are assigned
- Work autonomously to prioritise and manage multiple cases and escalate faults as required
- Support the installation and configuration of computer operating systems, software applications, printers, copies, scanners and other IT devices
- Competently perform network/systems administrative functions including maintaining user accounts and monitoring the health of network equipment
- Maintain IT equipment inventory
- Troubleshoot system and network problems
- Conduct programmed hardware maintenance
- Responsible for ensuring equipment, consumables and other IT supplies are kept at PAR levels
- Monitor the network security to advise Senior Management of any breaches
- The opportunity to work at an iconic Cairns luxury hotel
- Career progression and development opportunities
- Discounted city car parking
- Duty meals provided in fully staffed and maintained staff canteen
- CBD location on the Cairns waterfront
- Accommodation discounts with the group
- Shangri-La Academy for professional development and learning
- Other Staff discounts, offers and more
This is a permanent part-time position offering a flexible weekday schedule. Only candidates with the right to work permanently in Australia will be considered for this position.
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