
Customer Service Representative Opportunities
3 weeks ago
As we ramp up for peak period, we have Casual Customer Service Representative roles available across the following Customer Care teams;
- Marketplace: Supporting our customers who have purchased with our Marketplace Sellers, our Marketplace Resolutions team collaborate with our Marketplace team and Sellers with any customer enquiries and solutions.
- Support: Supporting our customers post-purchase, our Support team focus on technical enquiries and troubleshooting
This is a great opportunity for a recent graduate to kick off their career, or a current student to work alongside study, within a dynamic, fast-paced and innovative space and providing exposure to how a growing, ASX listed business runs
**In this role you'll be responsible for**:
- Supporting best practice and compliance to ensure an exceptional customer experience
- Liaising with our freight carriers to ensure the prompt delivery of all orders placed via the website
- Collaborating with internal teams to support the resolution of customer queries and identifying improvements to continue to provide exceptional customer experience
**To be successful in this role, you should be**:
- A University Degree will be highly regarded, but is not essential
- Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
- Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
- Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
- A multi-tasking ninja - we expect you to juggle 50 different tasks at once without dropping the ball (we’re not kidding)
- Ready to challenge, be challenged, and work within our highly disruptive business model.
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You’ll be empowered to achieve positive outcomes and your work will have a real impact
- You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more
**To apply**
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
**About Us**
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