Technical IT Manager

The Opportunity

indepth IT Solutions – a dynamic and fast-growing Managed IT Services company based in North Sydney – is seeking an experienced Technical IT Manager to join our close-knit team.

Are you a confident, people-focused IT professional with strong technical knowledge across systems, networks, and cybersecurity? Do you thrive on building trusted client relationships while delivering exceptional technical outcomes? If you're ready to step into a role that blends IT management, technical expertise, and client account management, this could be the expansive opportunity you've been looking for

Who We Are

At indepth IT Solutions, our vision is to become the trusted IT partner of choice for Australian businesses by providing stability, security, and peace of mind.

Our mission is to lead Australian businesses towards success by harnessing technology and delivering comprehensive IT managed services. We proactively protect, rapidly respond, and recover information and IT systems with care.

We pride ourselves on providing tailored, reliable IT solutions with a strong focus on personal service. As a growing business, we offer a fantastic environment for ambitious individuals who want to expand their skills, take ownership of client relationships, and grow alongside us.

What's in it for You

• Competitive, negotiable salary based on experience
• Direct engagement with larger client accounts and senior leadership
• Ongoing professional development and training opportunities
• Supportive, team-focused culture where your contributions are genuinely valued
• Experience to a broad range of industries, technologies, and cybersecurity initiatives
• Opportunities to take on more responsibility as the company continues to expand
• Convenient North Sydney location close to public transport and onsite parking

Successful Candidates Will Bring

• Excellent communication and presentation skills, with the confidence to engage at all levels of client organisations
• Strong relationship management and customer service mindset
• Initiative and problem-solving ability with minimal supervision
• Motivation to contribute to the success of the business while developing professionally
• Previous experience in an IT management and senior support role with level 2/3 technical rigour and understanding.

Your Technical Skillset Should Include

• Strong knowledge of Microsoft 365, Azure, and Windows Server environments
• Competence with networks, firewalls, and endpoint security solutions
• Experience providing Tier 2/3 technical support and escalation management
• Practical understanding of cybersecurity frameworks (e.g., ISO27001, Essential Eight, NIST)
• Involvement in project work such as migrations, upgrades, and security implementations
• Industry certifications (desirable, not essential)

What You'll Be Doing

• Acting as a trusted advisor and primary contact for key client accounts
• Leading client meetings to provide technical insights and business-aligned IT recommendations
• Providing Tier 2/3 technical support and assisting senior engineers with complex workloads
• Implementing practical cybersecurity improvements for client environments
• Supporting IT projects such as cloud migrations and infrastructure upgrades
• Ensuring client satisfaction through clear communication, proactive service, and consistent delivery
• Documenting systems, incidents, and process improvements accurately and thoroughly

Questions You'll Be Asked

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in an IT support/ IT management role?
• Do you have experience managing client accounts or leading client meetings?
• Do you have a current Australian driver's licence?

What's Next

If you believe you have what it takes to thrive in this role and grow with indepth IT Solutions, please submit your application via Seek. We review every application carefully and will be in touch within 5-7 business days if you successfully qualify with our engagement process.

Please note: Only candidates based in the Sydney region will be considered.

Respectfully, no agencies please.