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Hotel Operations Manager

2 months ago

Mount Isa, Queensland, Australia Skilled Jobs Australia Full time
Front Office Manager

Skilled Jobs Australia is seeking a highly skilled and experienced Front Office Manager to join our team in Mount Isa, Qld.

Key Responsibilities:

  • Hotel Operations: Manage the Front Office operation to achieve a reputation as a market leader in individualised customer-focused service.
  • Reservations and Guest Arrivals: Supervise reservations, guest arrivals, and departures, ensuring room allocations and check-in/check-out processes follow set procedures and are customer-focused.
  • Sales and Marketing: Drive sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
  • Front Office Systems: Utilise the Front Office system to ensure accuracy in use and produce a range of accurate reports to meet operational needs.
  • Lobby Services: Supervise lobby services to ensure guest arrivals and departures are efficient.
  • Maintenance Liaison: Regularly liaise with Maintenance to ensure maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Night Audit: Operate an effective night audit function, receivables, and reporting, with accuracy and attention to detail being paramount while maintaining customer focus.
  • Reporting and Analysis: Prepare Front Office recurring reports, commenting on key performance indicators.
  • Support Functions: Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals, and support Maintenance to ensure room standards, public areas, and resort assets are maintained while meeting productivity goals.
  • Public Area Maintenance: Ensure public areas are clean and well-presented, with regular monitoring.
  • WHS and Compliance: Adhere to WHS and Compliance procedures and policies.

Requirements:

  • Salary: $85-$90,000 + super