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Training and Quality Manager
2 months ago
Are you a results-driven leader with a passion for quality and customer satisfaction? Do you have a proven track record of improving processes and driving business growth? We're seeking a highly motivated and experienced Training & Quality Lead to join our team at EBR.
Job Summary:The Training & Quality Lead will be responsible for identifying and implementing quality improvement initiatives, developing and delivering training programs, and ensuring compliance with industry standards. If you're a strategic thinker with excellent communication skills and a customer-centric approach, we'd love to hear from you.
Key Responsibilities:- Develop and implement quality improvement initiatives to enhance customer satisfaction and drive business growth
- Design and deliver training programs to upskill employees and improve knowledge retention
- Conduct regular audits and assessments to ensure compliance with industry standards
- Collaborate with cross-functional teams to identify and address process improvements
- Monitor and analyze key performance indicators to inform business decisions
- At least 2 years of experience in quality assurance, training, or a related field
- Proven track record of improving processes and driving business growth
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and results-driven individual with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.