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Insurance Efficiency Specialist

2 months ago

Melbourne, Victoria, Australia HESTA Super Fund Full time

At HESTA Super Fund, we're dedicated to delivering strong long-term returns while accelerating our contribution to a more sustainable world.

The Insurance Operations Specialist plays a pivotal role in enhancing operational efficiency and improving member insurance outcomes. This exceptional role requires an experienced insurance professional who can transition our operations to a digital-first future state model.

  • Key Responsibilities:
  • Monitor and optimize insurance operations processes to drive efficiency.
  • Provide expert guidance and coaching to team members on insurance product administration.
  • Oversee the resolution of insurance incidents
  • Support management in day-to-day insurance activities and business rule adherence.
  • Act as the subject matter expert for projects involving insurance touchpoints.
  • Collaborate with partners to implement changes to business rules.
  • Maintain a continuous improvement mindset to uplift processes and services.

About You:

  • 5+ years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role
  • Strong knowledge of group insurance, including death cover, income protection, and TPD.
  • Experience with incidents, transitions, or SFT, and corporate-sponsored super plans.
  • Proven ability in stakeholder management and interacting with senior leaders.
  • Willingness to challenge and question the status quo.
  • Understanding of the latest insurance standards, legislation, and regulations.
  • Change management experience.
  • Strong communication skills and cross-team collaboration experience.
  • Proven track record in operationalizing insurance product and legislative changes.
  • Experience in a fast-paced, changing environment.

A Competitive Salary:

We offer a competitive salary package of $120,000 per annum, plus benefits that matter and make a difference for our employees.

Benefits that Matter:

  • Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave.
  • Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
  • Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
  • Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.