Highly Skilled Technical Expert

4 days ago

Sydney, New South Wales, Australia beBeeTechnicalProfessional Full time $100,000 - $150,000
About the Role

A highly skilled technical professional is required to provide post-implementation product support and is primarily responsible for identification and resolution of any technical issues related to our products.

The ideal candidate will develop strong business relationships with assigned accounts' technical and management staff, support them by gaining first-hand knowledge of their deployments, as well as their business needs. With this close relationship and familiarity with customers' environments, the professional will provide fast response time and ensure proposed solutions are tailored to meet customer expectations.

  • Be available to respond within a defined time scope.
  • Understand customer needs for further opportunity discovery.
  • Possess the ability to work well in a structured and dynamic environment.
  • Handle tense/stressful situations regarding service outages and issue resolution.

This role requires excellent communication skills to build close and trust relationships with customers. This is an individual contributor role, reporting to a Manager.

Responsibilities:
  • Articulate key values of our offerings: products/solutions/Strategies.
  • Troubleshoot and provide resolution or workaround to customer technical issues in a timely fashion.
  • Serve as a customer advocate within the group by facilitating escalation of issues through appropriate internal organizations.
  • Proactively identify issues by becoming familiar with customer technical and business environments.
  • Form strong business relationships with customers at various levels of the organization.
  • Share knowledge by writing technical documents and proactively sending helpful technical information to customers.
  • Communicate work performed in provided systems and document as requested.
  • Assist in implementation of Solutions according to Best Practices.
  • Interact with Customer Support team as required to meet customer needs.
  • Evaluate unique and complex deployments, and make recommendations for optimisation.
  • Develop partnership with and assist Sales teams.
  • Ability to work in customer environments and may at times be required to work outside of standard business hours.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 5 years' experience in relevant technologies and customer environments.
  • Extensive experience in high-tech or software company.
  • Relevant industry qualification where applicable.

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now. We give you the freedom to be yourself and work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives.

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