Customer Service Officer

4 weeks ago


Brisbane, Queensland, Australia Hudson Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team in Brisbane CBD. This is an anticipated 3-month contract with potential for extension.

As part of our high-performance team, you will provide exceptional customer support services, ensuring a high level of quality and consistency. You will work collaboratively with other teams to resolve customer requests and develop efficient work practices.

Key Responsibilities
  • Support the team's performance with various legal filing and admin duties.
  • Provide guidance and advice to team members to ensure high-quality customer support services.
  • Liaise with other parts of the business to refer and resolve customers' requests.
  • Monitor and prioritize workloads and assist team members on escalated enquiries/incidents.
  • Assess and resolve escalated enquiries/incidents within service agreement timeframes.
  • Develop and implement efficient work practices and provide updates to team members.
  • Identify and assess team training needs and provide on-the-job training and development.
  • Work collaboratively in a high-performance team environment.
  • Effectively use Microsoft products and other IT systems to maintain accurate records and file notes.
Requirements
  • Previous 12-month experience as a Customer Service Officer or similar field.
  • Experience in a fast-paced environment.
  • Strong attention to detail and computer planning skills to manage multiple priorities.
  • Confident communication skills.
  • Ability to multitask.
  • Previous government experience.
  • Full Australian work rights.
What We Offer

A competitive salary of $46.27 per hour, plus superannuation, is on offer for this role. Our company offers a supportive work environment, opportunities for professional growth and development, and a chance to work with a talented team.



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