Synergy Development Specialist
3 weeks ago
About ANZ Worldline Payment Solutions
We are a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. Our Australian operation was launched in early 2022, providing in-store and ecommerce payment solutions to around 60,000 businesses. We've since built a new modern technology platform to enable exciting products and solutions that we'll launch throughout 2023 and beyond.
Our Culture
We bring together the spirit of a fintech with the heritage of a big four bank. While our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every team member.
The Opportunity:
This role will support the SMB Sales Consultants and Retention Managers by managing all inbound calls and lead referrals. The successful candidate will work closely with departments across the business while consistently achieving and exceeding monthly personal KPI and call targets. They will also be responsible for timely and professional replies to sales enquiries, accurately recording interactions in CRM systems, and adhering to internal sales and customer service processes.
Responsibilities:
- Implement strategies to optimize the conversion rate of inbound leads via adherence to ANZ Worldline triaging frameworks
- Engage with potential customers during inbound calls to enhance lead transformation
- Increase new business and retention success rates through effective handling of inbound inquiries
- Ensure proper execution of referral processes between ANZ and ANZ Worldline Payment Solutions Australia
- Deliver on agreed outcomes for Quality Assurance, Conversion, and Call monitoring
Requirements:
- Strong communication skills (verbal and written)
- Customer service orientated
- Contact Centre experience
- Proficient in customer leads management (CRM)
Salary: $70,000 - $90,000 per annum
Benefits:
- A range of health and wellbeing discounts
- Learning and development opportunities
- Additional Leave options to support families or take a career break
- Monthly social events
- Volunteering leave to support CSR activities
Join a Global Team
We have a global presence with colleagues from around the world. This is an exciting opportunity to work with innovators, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career.
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