Customer Experience Coordinator
3 weeks ago
Seeking an exceptional Customer Experience Coordinator to join our team at WorkPac, Australia's largest privately owned workforce solutions business.
About the Role
We are looking for a skilled and enthusiastic individual to work alongside our team in customer service and sales support roles. This position involves providing excellent customer service, managing orders, handling customer calls and resolving issues efficiently.
The ideal candidate will have proven experience in a high-paced office environment and working within customer service roles. Strong communication skills, both verbal and written, are essential for this role.
Key Responsibilities
- Providing exceptional customer service and building strong relationships with clients
- Managing order processes from start to finish, ensuring accurate data management and timely support for orders
- Responding to customer inquiries and resolving issues promptly and effectively
- Maintaining accurate customer records and collaborating with internal teams to ensure smooth order processing
- Prioritizing tasks to manage workloads during busy periods and identifying opportunities for process improvements
Requirements
- Strong customer service experience in a fast-paced office environment
- Proficiency in systems such as SAP and Office 365
- Excellent verbal and written communication skills
- Effective time management and prioritization skills
- A proactive and self-motivated approach to work
What We Offer
- A competitive estimated salary of AU$60,000 - AU$80,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and career progression
- A dynamic and supportive work environment with a focus on teamwork and collaboration
- A range of benefits, including flexible working arrangements and access to industry events
About Us
WorkPac is committed to delivering high-quality products and services to our clients, while also promoting environmental responsibility and operational excellence. Our team members are passionate about making a difference and contributing to the growth and success of our organization.
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