Residential Services Manager

1 week ago

Mackay, Queensland, Australia Life Without Barriers Full time

About the Organisation
Life Without Barriers is dedicated to providing essential support and care to children and young individuals. Our mission is to collaborate with families, caregivers, and communities to create a nurturing environment where young people can thrive. We prioritize safety and respect, offering a chance to make a significant and positive impact on the lives of those we serve.

As a prominent social purpose organization, we employ over 8,000 staff across more than 500 communities throughout Australia. Our services extend to children, families, individuals with disabilities, the elderly, and those facing mental health challenges. We also assist the homeless and support refugees and asylum seekers. We are committed to fostering a diverse workforce that reflects the communities we serve, and we actively encourage applications from Aboriginal and Torres Strait Islander peoples and individuals with disabilities.

About the Role
The House Manager will be responsible for the daily management of our residential services. This role involves mentoring a team of youth workers to provide effective support to young individuals in care, particularly those with complex needs. You will work to enhance the lives of these young people through a therapeutic and trauma-informed approach integrated into daily activities and programming.

Your leadership will be crucial in creating a secure and supportive environment for our residents, engaging with culturally appropriate services, and facilitating connections to their cultural identities. Flexibility in covering shifts due to staff leave will be required.

Key Responsibilities

  • Establish and maintain professional, trusting relationships with children and young people through active engagement.
  • Ensure the residential environment is emotionally and physically safe, nurturing, and stimulating to promote growth and resilience.
  • Assist in developing and implementing care plans that guide daily service delivery.
  • Provide support and reflective supervision to a team of residential workers, fostering teamwork in the best interests of the children and young people.
  • Guide staff in applying crisis intervention strategies to manage and de-escalate challenging situations.
  • Oversee the scheduling of residential workers, ensuring adequate staffing levels to meet the needs of the residents.
  • Coordinate the intake and transition processes for new residents and facilitate their exit to permanent placements or alternative services.
  • Maintain accurate and up-to-date client information in the relevant databases.

Skills & Experience

  • Minimum Certificate IV in Child, Youth and Family Intervention or a related field (essential).
  • Bachelor's degree in Human Services, Social Work, Psychology, or a similar discipline (desirable).
  • Experience working with children and young people who have faced trauma and adversity.
  • Proven experience in managing 24-hour residential services for vulnerable populations.
  • Demonstrated leadership and team management skills.
  • Ability to effectively handle crises and complex situations.
  • Current Unrestricted Australian Driver's License.
  • First Aid and CPR certifications (or willingness to obtain).
  • Completion of the Hope and Healing Framework Foundations prior to commencement (enrollment will be provided if successful).
  • Strong written and verbal communication skills, including proficiency in Microsoft Office.

All positions at Life Without Barriers require successful completion of background checks, including criminal record and working with children checks where applicable.

To be considered for a position at Life Without Barriers, candidates must be fully vaccinated against COVID-19 or possess a valid medical exemption certificate. Evidence of vaccination status will be required during the recruitment process.

Benefits

  • Competitive remuneration package, including non-for-profit tax benefits.
  • Opportunity to work with one of Australia's largest social purpose organizations.
  • Monthly rostered days off.
  • Permanent full-time position with ongoing support and professional development.

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