Music Examinations Service Delivery Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $94,500 - $127,500
Job Description

Permanent job recruited via Department of Education and Training (Queensland) (Brisbane, Queensland, Australia)

Job Reference QLD/CO /25P
Location Brisbane Inner City
Status Permanent
Contact

About the Role

This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of five customer service officers across a number of functions with the purpose of delivering highly regarded music and speech and drama examinations across Queensland.

  • Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
  • Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland, while also identifying opportunities for systems and workflow improvement and driving solutions to completion.
  • Coordinate recruitment and selection including management of casual examination supervisors across Queensland.
  • Coordinate and manage the induction, training and professional development for examiners and examination supervisors.
  • Liaise, consult and negotiate effectively with internal and external stakeholders in relation to initiatives, while maintaining strong working relationships within parameters decided by and agreed with the State Manager.
Requirements

You will be results focussed with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.

  • Strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently with the support of an experienced team.
  • A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilment of customer enquiries and building positive relationships with customers essential.
  • Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.
Benefits

Work with exceptional talent in a team committed to customer experience, while meeting a range of interesting stakeholders including professional musicians and performers.

  • 12.75% superannuation and flexible work arrangements within operational, business requirements.
  • Experience a strong commitment to professional development
  • Free parking on site.

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