
Examination Operations Manager
1 week ago
This role involves managing a team of customer service officers to deliver high-quality music and speech and drama examinations across Queensland.
Responsibilities:
- Manage staff to support efficient delivery of examination functions within a commercial context.
- Work autonomously to set priorities, monitor workflow, allocate resources and develop strategies for efficient delivery of examinations in Queensland.
- Coordinate recruitment and selection, including management of casual examination supervisors across Queensland.
- Liaise with internal and external stakeholders to maintain strong working relationships.
Requirements:
- A results-driven individual with a track record in managing people and delivering positive customer experiences.
- Strong organisational skills, attention to detail, and ability to manage multiple operational functions efficiently.
- Effective communication skills, experience in handling customer enquiries, and building positive relationships with customers.
- Proficiency in using databases and scheduling systems, problem-solving abilities, and a proactive approach to improving workflows.
Benefits:
This role offers the opportunity to work autonomously, coordinate recruitment and selection, and develop strategies for efficient delivery of examinations in Queensland. The successful candidate will also have the chance to liaise with internal and external stakeholders and build strong working relationships.
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