Musical Delivery Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $78,500 - $104,500

Job Title: Customer Service Consultant

Job Description:

This role is based in bespoke facilities at Ashgrove, managing a team of five customer service officers to deliver highly regarded music and speech and drama examinations across Queensland.

Responsibilities:

  • Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
  • Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland.
  • Coordinate recruitment and selection, including management of casual examination supervisors across Queensland.
  • Coordinate and manage the induction, training and professional development for examiners and examination supervisors.
  • Liaise with internal and external stakeholders in relation to AMEB Qld initiatives, maintaining strong working relationships within parameters decided by and agreed with the State Manager.

About You:

Results focussed with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.

Strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently with the support of an experienced team.

A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilling customer enquiries and building positive relationships with customers essential.

Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.

Benefits:

  • Work with exceptional talent in a team committed to customer experience.
  • Meet a range of interesting stakeholders including professional musicians and performers.
  • Receive 12.75% superannuation and flexible work arrangements within operational, business requirements.
  • Experience a strong commitment to professional development.
  • Free parking on site.

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