Music Examinations Coordinator

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $120,000

Overview of the Role

This position is responsible for coordinating and scheduling music and speech and drama examinations in Queensland.

  • The successful candidate will oversee a team of customer service officers to deliver high-quality music and speech and drama examinations across the state.

Responsibilities:

Key Responsibilities
  • Managing and supervising staff to support the efficient delivery of examination functions within a commercial context.
  • Working autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland.
  • Coordinating recruitment and selection, including management of casual examination supervisors across Queensland.
  • Coordinating and managing the induction, training and professional development for examiners and examination supervisors.
  • Liaising with internal and external stakeholders in relation to initiatives.

Requirements:

Key Requirements
  • A results-driven approach with experience in managing people and leveraging front-line resources to deliver positive customer experiences.
  • Strong organisational skills, attention to detail and ability to manage operational functions efficiently.
  • Experience in handling and fulfilling customer enquiries and building positive relationships with customers.
  • Proficiency in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows.

Benefits:

The ideal candidate will have the opportunity to work in a dynamic environment and contribute to the success of the organisation.

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