Service Delivery Manager

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $120,000 - $137,267

About This Opportunity

The role is part of a department responsible for music and speech examinations in Brisbane and Queensland.

Your Key Responsibilities

  • Manage staff to support the efficient delivery of examination services within a commercial context.
  • Work autonomously to set priorities, monitor workflow, allocate resources, and develop strategies for examination delivery in Queensland.
  • Coordinate recruitment and selection, including casual examination supervisors across Queensland.
  • Induct, train, and develop examiners and examination supervisors.
  • Liaise with stakeholders on AMEB Qld initiatives while maintaining strong working relationships.

About You

  • You will be results-focused with experience managing people and resources to deliver customer experiences.
  • You will have strong organizational skills, attention to detail, and the ability to manage multiple operational functions efficiently.
  • A keen eye for sustainable customer service delivery and effective communication skills are essential, along with experience handling customer enquiries and building positive relationships.
  • Proficiency in using databases and scheduling systems, problem-solving abilities, and a proactive approach to improving workflows are required.

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