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Service Delivery Coordinator
2 weeks ago
The Australian Music Examinations Board QLD is responsible for coordinating and scheduling music and speech and drama examinations in Brisbane and throughout Queensland.
Key Responsibilities
This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of five customer service officers across various functions to deliver highly regarded music and speech and drama examinations across Queensland.
Responsibilities Include:
- Managing and supervising staff to support efficient delivery of examination functions within a commercial context.
- Working autonomously to set priorities, monitor workflow, allocate resources, and develop local strategies and procedures for efficient delivery of examinations in Queensland, while identifying opportunities for systems and workflow improvement and driving solutions to completion.
- Coordinating recruitment and selection, including management of casual examination supervisors across Queensland.
- Coordinating and managing the induction, training, and professional development for examiners and examination supervisors.
- Liaising, consulting, and negotiating effectively with internal and external stakeholders in relation to AMEB Qld initiatives, while maintaining strong working relationships within parameters decided by and agreed with the State Manager.
Requirements
- You will be results-focused with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.
- You will possess strong organizational skills, an attention to detail, and the ability to manage multiple operational functions efficiently with the support of an experienced team.
- A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilling customer enquiries and building positive relationships with customers essential.
- Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, are required.
Benefits
- Work with exceptional talent in a team committed to customer experience, meeting interesting stakeholders including professional musicians and performers.
- Receive 12.75% superannuation and flexible work arrangements within operational requirements.
- Experience a strong commitment to professional development.
- Free parking on site.
