Service Delivery Manager

2 weeks ago

Hobart, Tasmania, Australia beBeeContract Full time $100,000 - $120,000
Service Delivery Manager

Serco offers a unique opportunity for growth and development in a dynamic team of 12,000+ professionals across Asia Pacific.

We are looking for an experienced professional to manage our day-to-day service delivery, ensuring that we meet profit, compliance, and quality targets.

  • The successful candidate will have experience in contract management or Defence industry roles.
  • Strong verbal and written communication skills with diverse stakeholders are essential.
  • The ability to manage competing priorities in a fast-paced environment is crucial.
  • A strong understanding of maritime operations and environments is also required.

This role offers the opportunity to build and maintain strong customer and stakeholder relationships, as well as coordinate and support workforce recruitment, onboarding, and engagement initiatives.

The ideal candidate will have knowledge of contract law, governance, finance, and risk analysis, and be proficient in Microsoft Office and contract management systems.

Key Responsibilities:

  • Manage day-to-day service delivery to meet profit, compliance, and quality targets.
  • Build and maintain strong customer and stakeholder relationships.
  • Coordinate and support workforce recruitment, onboarding, and engagement initiatives.
  • Oversee contract administration, reporting, and compliance activities.
  • Identify risks and implement mitigation strategies.
  • Drive innovation, process improvements, and cost optimisation opportunities.

Requirements:

  • Understanding of maritime operations and environments.
  • Experience in contract management or Defence industry roles.
  • Strong verbal and written communication skills with diverse stakeholders.
  • Ability to manage competing priorities in a fast-paced environment.
  • Knowledge of contract law, governance, finance, and risk analysis.
  • Proficiency in Microsoft Office and contract management systems.

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