Director of Service Delivery

5 days ago


Hobart, Tasmania, Australia beBeeLeadership Full time $149,739 - $173,174
Job Opportunity Overview

This is a chance to lead with purpose in a high-impact, client-focused environment. As a strategic leader within the Housing Response Centre, you'll shape service delivery that directly supports vulnerable communities.

Your Key Role

The role provides strategic leadership across existing contact centre business functions and services, ensuring strong stakeholder engagement, efficient processes, and service design. The role will work in partnership with contact centre leadership to develop, implement, manage, and evaluate new services into the contact centre environment.

Key Responsibilities
  • Strategic leadership of contact centre business functions and services
  • Strong stakeholder engagement, efficient processes, and service design
  • Development and implementation of new services into the contact centre environment
Essential Qualifications and Skills
  • Client-focused individual with strategic leadership and management experience
  • Able to drive change and uplift performance
  • Tertiary qualifications in a related discipline and/or equivalent knowledge, skills, and experience
About Us

We are a public sector employer dedicated to breaking disadvantage. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities.



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