Service Delivery Technician

7 hours ago

Hobart, Tasmania, Australia Interact IT Full time $60,000 - $90,000 per year

Service Delivery Technician – Elevate Client Outcomes

Bring your tech skills and service mindset to Interact IT's Operations team. Reporting to our Service Delivery Manager, you'll resolve the trickier stuff, Deliver quality to our clients, steady the ship during spikes, and work within a team.

Key Responsibilities

  • Own advanced
    incident resolution
    and
    service request
    fulfilment within SLAs
  • Triage/escalate into
    Problem Management
    ; contribute root-cause notes and workarounds
  • Support
    Change Management
    (testing, comms, controlled implementation)
  • Mentor Tier 1 technicians; add clear articles to the knowledge base
  • Maintain disciplined
    time entry & billable utilisation
    per policy in our PSA/ITSM
  • Communicate clearly with customers, teammates, and vendors; keep tickets crisp and complete

Skills & Qualifications

  • Strong troubleshooting and customer communication skills
  • Experience prioritising workloads and managing escalations in a service desk/MSP context
  • Organised, detail-driven, and documentation-friendly (tickets, KB, change notes)
  • ITIL Foundation
    (preferred)
  • Relevant vendor certs (e.g., Microsoft, Fortinet, etc) desirable
  • Relevant IT qualification (Cert IV, Diploma, or Degree preferred)

Ready to step up?

Email our Chief Operating Officer at

for a copy of the Position Description.

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