Technical Service Delivery Lead

6 days ago

Hobart, Tasmania, Australia beBeeService Full time $95,000 - $125,000
Job Title: Service Operations Manager

This role is pivotal in ensuring seamless delivery of technical services, efficient resource allocation, customer satisfaction, and administrative accuracy.

Key Responsibilities:
  • Provide strategic leadership and day-to-day management of service technicians and administration teams.
  • Effectively manage technician workload allocation, monitor individual and team performance, and support ongoing skills development.
  • Deliver comprehensive training, coaching, and performance management initiatives to drive accuracy, productivity, and timely service delivery.
  • Identify and implement continuous improvement opportunities across service operations.
  • Monitor key metrics (response times, first-time fix rates, SLA compliance) to ensure service standards are met.
Essential Skills & Qualifications:
  • Ability to coach, mentor, and foster a high-performance, safety-focused team culture.
  • Strong skills in managing technician workloads, scheduling jobs efficiently, and ensuring service KPIs.
  • Proven ability to manage key client relationships and handle stakeholder communications with professionalism and responsiveness.
  • Understanding of technical service delivery processes, including breakdown repairs, preventative maintenance, and service call resolution.
  • Competence in supervising service administration, ensuring accurate documentation, job bookings, invoicing, and compliance with regulatory and internal standards.

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