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Customer Experience Manager
2 months ago
We are seeking a seasoned hospitality professional to join our team as a Customer Experience Manager. As the face of our company, you will be responsible for delivering exceptional service to our clients and customers.
This role involves handling client inquiries, leading front-of-house teams, developing marketing materials, and managing client relationships. You will also be responsible for planning and coordinating event details, ensuring smooth operations, and maintaining high standards of cleanliness.
We are looking for a true front-of-house professional with a passion for customer service. You should have extensive experience in hospitality, front-of-house, and functions management, as well as strong leadership skills and a positive, can-do attitude.
About Us:Round the Way Food Truck Group has been a leader in the mobile catering industry for over 14 years. We specialize in delivering high-quality food for festivals, events, and private functions. With three distinct food truck brands under our umbrella, we're known for our exceptional service, fresh ideas, and vibrant food offerings.
Key Responsibilities:- Be the first point of contact for client inquiries, delivering exceptional service from inquiry to post-event follow-up.
- Lead and inspire the front-of-house team at events.
- Develop marketing materials and strategies to help grow our business.
- Handle function sales and manage client relationships.
- Plan and coordinate event details, ensuring smooth operations.
- Liaise with event organizers, wedding planners, and clients to ensure flawless execution.
- Maintain high standards of cleanliness and ensure completion of cleaning schedules.
- Contribute new ideas and innovative menu items to keep our offerings fresh.
- Extensive experience in hospitality, front-of-house, and functions management.
- A true front-of-house professional with a passion for customer service.
- Strong leadership skills with a positive, can-do attitude.
- Excellent organizational skills and the ability to manage multiple tasks.
- Great attention to detail, especially with food presentation and safety.
- A reliable, punctual, and hardworking individual with a fantastic work ethic.
- A team player who thrives in a fast-paced environment.
- Creativity and a genuine love for hospitality.
- Casual role, 25-40 hours per week, with flexibility.
- Competitive hourly rate of $36 to $40, plus penalties and super.
- The opportunity to lead and grow with a fun, innovative team.
