Customer Experience Ambassador

3 weeks ago

City of Rockingham, Australia Chorus Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Customer Partner. As a key member of our local team, you will play a vital role in supporting seniors, people on the mental health recovery journey, and those living with a disability within our community.

Key Responsibilities
  • Assess and onboard customers referred to Chorus, exercising your knowledge, judgement, and professionalism to ensure the best possible outcomes.
  • Maintain relationships with key referral stakeholders and customer allied health providers, applying your exceptional communication and engagement skills.
  • Collaborate with colleagues to optimize and schedule the local's work, making the best use of the team's skills and maximizing outcomes for customers.
  • Demonstrate your organizational talents and passion for customer wellbeing by maintaining and reviewing customer data and records on a regular basis.
  • Manage all customer and support team communication channels into and out of the local, ensuring seamless interactions and a high level of customer satisfaction.
What We Offer

As a Customer Partner with Chorus, you will have the opportunity to work in a dynamic and supportive environment, surrounded by a team of like-minded individuals who share your passion for making a difference in the community. You will also have access to a range of benefits, including:

  • An hourly pay rate between $37.35 - $40.05, depending on your immediate experience.
  • A not-for-profit sector salary packaging option of up to $15,900 a year.
  • An additional $2,650 Meals and Entertainment component, which combines to reduce your tax every fortnight and puts tax-free money in your pocket.
  • A bonus leave day every year.
  • Access to our brilliant employee wellbeing 24/7 support partner Sonder and other workplace wellbeing initiatives.
  • An online learning management system, traineeships, and a genuinely pretty cool and flexible work place filled with great people and amazing customers.
About Us

Chorus is an equal opportunity employer, committed to diversity and inclusion. We encourage Aboriginal and Torres Strait Islander people, as well as applicants from all cultural and linguistic origins, LGBTQIA+ persons, and those living with disabilities, to apply. We are passionate about creating a workplace that is welcoming and inclusive for all, and we look forward to hearing from you.

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