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Building Support Coordinator

2 months ago

Melbourne, Victoria, Australia Greenfields Full time

About the Role

This pivotal customer contact role is responsible for ensuring seamless customer experiences throughout the building process. Working closely with Site Managers, you will proactively manage customer expectations, effectively communicate and maintain a professional link between Metricon clients and site personnel. The successful candidate will have experience in a customer-focused role, building knowledge in the industry, and proven ability to work in a time-critical environment.

Key Responsibilities

  • Proactively manage customer expectations and ensure regular updates on the status of their home.
  • Effectively communicate and maintain a professional link between Metricon clients and site personnel.
  • Maintain accurate customer files with relevant contract, variations, and other required documentation.
  • Create and manage workflow, completing tasks as they arise.
  • Provide all relevant documentation, including compliance certificates, to nominated Building Inspectors.

What You'll Get

  • A hybrid work arrangement, balancing home and office work.
  • Clickhome Database training and support from experienced trainers.
  • Free onsite parking and access to our state-of-the-art facilities.
  • Ongoing learning and development opportunities to enhance your skills and potential.
  • Competitive salary and salary package opportunities.

Requirements

  • Experience in a customer-focused role with conflict and problem management focus.
  • Building knowledge in the industry, with the ability to read plans and contracts.
  • Proven ability to work in a time-critical environment, with high organizational skills.
  • Excellent interpersonal and communication skills.

Why Choose Metricon?

  • A commitment to delivering quality, service, and award-winning living solutions.
  • A culture that values employee well-being, with programs for physical fitness, mental health, and more.
  • Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big name brands.