Sales Team Manager

1 week ago

Sydney, New South Wales, Australia Amplifon Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 1 million people worldwide, we operate through a network of over 10,000 points of sale in 100 countries and continents.

Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.

Our purpose

We empower people to rediscover all the emotions of sound

Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.

Our values

As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up

Location

  • Base location - Predominantly the South Coast region of New South Wales

About the role

The Sales Team Manager plays a crucial operational role, overseeing hearing clinics in the NSW region to meet sales revenue, KPI, and staffing targets. This role is responsible for driving area sales growth by implementing effective sales strategies and plans, identifying new business opportunities, and ensuring high productivity and exceptional customer experiences. The Sales Team Manager leads their team in collaboration with the region's Associate Sales Director, HR Business Partner, and Retail Excellence Training Team.

Key Responsibilities

You will lead and support numerous initiatives that underpin our business strategy including, but not limited to:

Revenue generations and sales management

  1. Set area budget and sales targets with the Associate Sales Director and Sales Director.
  2. Drive sales growth and KPI performance through regular store visits, goal setting, and KPI monitoring.
  3. Implement corrective actions and strategies using store visit tools with the Retail Excellence Team.
  4. Area Sales and KPIs monitoring, implementing corrective actions through Store Visits and other tools in collaboration with Retail Excellence Team.
  5. Support customer acquisition through local marketing initiatives and in-store CRM processes in collaboration with the Marketing Team.
  6. Collaborate with our HR team to create, develop and support talent growth within the region.

People management and organisation effectiveness

  1. Lead and coach store teams on performance development, talent development pipelines, and performance management in collaboration with the Associate Sales Director, HR, Store Managers, and the Retail Excellence training team.
  2. Organise regular team and area meetings to align on targets, company projects, and new initiatives.
  3. Utilise store visits to drive performance and foster a culture of development.
  4. Foster a positive team culture by engaging, coaching, and motivating staff.
  5. Share responsibility with Regional Directors and HR for recruiting Audiologists and Client Advisors.

Operational excellence & network development

  1. Workforce planning to ensure optimal audiology diary time and ideal front-of-store staffing.
  2. Manage diaries to maximise audiology productivity across stores.
  3. Address staff concerns and HR issues with HR business partner and Associate Sales Director.
  4. Analyse the local market for business expansion opportunities with the Retail Excellence Team to recommend new store openings and relocations in the area.
  5. Implement key group sales initiatives and projects at the area level.
  6. Ensure alignment with clinical protocols, uniform policies, and store presentation for exceptional client experiences.
  7. Promote compliance with company policies and legal obligations, collaborating with the regulatory team.

About you:

  1. Experience in Field Operations Management across sectors such as audiology, retail, optometry, or pharmacy.
  2. Committed to building high-performing teams and fostering growth and development through effective coaching and people leadership.
  3. Proven ability to foster an inclusive, dynamic, and positive culture.
  4. You are commercially focused and possess a commercial mindset with a proven track record of launching and supporting initiatives that drive business results.
  5. Proven track record of meeting and exceeding key performance indicators, business targets, and providing effective sales coaching.
  6. Deep enthusiasm for exceptional customer service.
  7. You are a skilled communicator who is proficient in both verbal and written communication, with a strong ability to present confidently and persuasively.
  8. You exhibit a high level of adaptability and successfully navigates high-change environments and new business applications.
  9. Skilled in leading teams across various locations.
  10. Proficient in Office tools.

What's in it for you?:

  1. Competitive remuneration with performance bonus and full maintained company vehicle.
  2. A day off to celebrate your Birthday.
  3. Yearly flu vaccinations.
  4. Amplifon training, career, and learning development opportunities.
  5. Free access to our Employee Assistance Program.
  6. Free Hearing Aids for you, % discount for immediate family members, and % for other family members and friends.
  7. Discounted Private Health Insurance and other benefits and products.
  8. International career opportunities within Amplifon globally.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

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