Residential Customer Service Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $70,000

Join a dynamic team of professionals who share your passion for delivering exceptional customer experiences in the residential construction industry.
- Collaborate closely with our customers and residential construction site management to ensure seamless communication
- Based in Scoresby

Our company has established itself as Victoria's leading builder of all-electric and 100% carbon neutral homes, winning prestigious awards from industry bodies and associations across Australia. We create innovative, intelligent homes that stand out from the crowd and stand the test of time.

We value our employee community and aim to attract the best talent to achieve our strategic goal of being Australia's number one leading home builder and Employer of Choice in our sector. Our leaders foster inclusive teams and recognize the individual contributions of our employees. We prioritize safety and integrity, driving innovation and excellence in building better.

This is an exciting opportunity to join our highly rewarding customer service team, where your focus will be on ensuring all clients are kept up to date throughout their home building journey. Key responsibilities include:

- Providing dedicated support to allocated customers through their entire home building experience.
- Serving as the critical conduit between the client and the business, delivering unparalleled customer service and dispute resolution skills.
- Thriving in a fast-paced environment, you'll provide swift solutions to any problems that may arise, working collaboratively with colleagues to deliver outstanding results.
- Successfully managing multiple clients from Authority to Commence Construction (ACC) through to handover, ensuring timely completion of administrative tasks and accurate information sharing.

**Key Requirements**

To succeed in this role, you'll need to demonstrate:

- A commitment to delivering professional and exceptional customer experiences
- Previous experience in a customer-facing and support role
- Excellent communication and interpersonal skills, with the ability to work effectively under pressure
- Ideally some knowledge of the residential construction industry, with exposure to building plans and contracts
- Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

**Why Join Us?**

At our organization, we believe in creating a safe, inclusive, and supportive work environment where employees can thrive. We're committed to achieving our vision of being Australia's leading home builder and Employer of Choice in our sector, and we're looking for talented individuals like you to join our team.

**Work Details**

Job Type: Casual, Temp to perm
Salary Range: $60,000 - $70,000 per year
Location: Scoresby VIC 3179

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