Residential Services Manager

7 days ago

Melbourne, Victoria, Australia Pivot Facilities Management Full time $70,000 - $80,000 per year

About Us:

Pivot Facilities Management is a leading property management company specialising in luxury residential developments. We pride ourselves on delivering exceptional service standards and creating outstanding living experiences for residents in premium residential communities. Our commitment to excellence and customer-focussed approach has established us as a trusted partner in residential property management across Australia.

The Role:

We are seeking an exceptional Residential Services Manager to serve as the cornerstone of resident experience at a prestigious apartment complex. This client-facing role requires a service-oriented professional who will act as the dedicated point of contact for all residents, delivering personalised, hospitality-focused assistance that exceeds expectations.

Key responsibilities include:

  • Serving as the primary point of contact for all resident inquiries, requests, and concerns
  • Delivering exceptional customer service through prompt, friendly, and professional responses
  • Coordinating resident move-ins and move-outs with white-glove service standards
  • Managing resident communications via BMS software and maintaining detailed resident profiles
  • Facilitating community amenity bookings and coordinating resident events
  • Providing concierge-level services including local recommendations and lifestyle support
  • Acting as residents' advocate when coordinating maintenance services
  • Conducting comprehensive building orientations for new residents
  • Maintaining confidentiality and discretion in all resident matters

What we are looking for:

We seek a hospitality-focussed professional who excels in relationship building and customer service within luxury residential environments.

Essential requirements:

  • Proven experience in customer service, hospitality, or residential services management
  • Exceptional communication and interpersonal skills with a genuine service orientation
  • Strong organisational skills with attention to detail and ability to multitask
  • Experience with property management systems (BMS software preferred)
  • Demonstrated ability to build and maintain professional relationships
  • Conflict resolution skills and ability to handle sensitive situations with tact
  • Professional presentation and welcoming demeanour suitable for luxury residential environment
  • Ability to work independently whilst maintaining high service standards

Remuneration:

Competitive salary package ranging from $70,000 - $80,000 per annum plus superannuation, commensurate with experience and qualifications. This full-time permanent position offers excellent career development opportunities within a growing organisation, along with comprehensive benefits and a supportive work environment.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

  • Residential Property Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bow Residential Full time $60,000 - $80,000 per year

    Bow Residential has an opening for a Junior Level Property Manager & an Experienced Property Manager to join our Rentals TeamAbout us:Established in 2015 Bow Residential was established with the vision of offering our clients a boutique, highly personalised and ethical approach to all aspects of Real Estate from Sales through to Property Management.Our core...

  • Residential Services Manager

    4 days ago

    Melbourne, Victoria, Australia Randstad - Healthcare Full time $80,000 - $120,000 per year

    This is a fantastic opportunity to work in a supportive environment and contribute to the well-being of residents in a peaceful regional setting.About the Role:We invite applications from both clinical and non-clinical professionals with experience in residential aged care management. Your background in Australia or New Zealand will be invaluable as you lead...

  • Residential Care Worker

    2 days ago

    Melbourne, Victoria, Australia MacKillop Family Services Full time $55,000 - $65,000 per year

    The position of Residential Care Worker works across a 24-hour roster, which can include days, evenings, weekends, sleepovers, and active (stand-up) overnight work.About the roleMacKillop Family Services is seeking experienced Residential Care Workers to join our South Metro Out of Home Care (OOHC) programs. Our programs provide residential care, home based...

  • Residential Care Worker

    2 days ago

    Melbourne, Victoria, Australia MacKillop Family Services Full time $34 - $41 per year

    The position of Residential Care Worker works across a 24-hour roster, which can include days, evenings, weekends, sleepovers, and active (stand-up) overnight work.About the roleMacKillop Family Services is seeking experienced Residential Care Workers to join our South Metro Out of Home Care (OOHC) programs. Our programs provide residential care, home based...

  • Residential Care Worker

    7 days ago

    Melbourne, Victoria, Australia MacKillop Family Services Full time $60,000 - $80,000 per year

    About the roleAt MacKillop Family Services, our Out of Home Care (OOHC) programs are more than just services—they're lifelines. We offer residential care, home-based care, lead tenant support, and case management for young people with high and complex needs. We also provide a therapeutic environment for those in protective placements, helping them find...

  • Residential Sales Manager

    2 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time $90,000 - $120,000 per year

    Residential Sales Manager | Regional South PortfolioA globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategic Residential Sales Manager to drive growth across a multi-site region, known as the 'South Region'.This high-impact role is responsible for leading the...

  • Electrician (Residential & Commercial)

    1 week ago

    Melbourne, Victoria, Australia 24 Hour Trade Services Full time

    We are seeking a motivated and reliable Electrician to join our team, specialising in residential and commercial maintenance. If you're passionate about providing top-notch service and enjoy working on a variety of maintenance and upgrade projects, we'd love to hear from youAbout UsWe are a well-established electrical services company based in Melbourne,...

  • Hotel Services Coordinator

    1 week ago

    Melbourne, Victoria, Australia Lifeview Residential Care Full time $60,000 - $80,000 per year

    A leader in our space, the organisation is dedicated to excellence and demonstrates core leadership internally and externally. Lifeview is a Victorian-based residential aged care provider, with a total of 284 beds, in the south-eastern suburbs.With four homes, and significant growth on the horizon, we pride ourselves on not only the care of residents but...

  • Residential Property Manager

    5 days ago

    Melbourne, Victoria, Australia Landmark Investments Full time $100,000 - $120,000 per year

    Property ManagerMelbourne, VICResidential Leasing & Property Management | Real Estate & PropertyFull time – Base salary $80,000 + superannuation plus Bonus for highly experienced applicants.Saturday work required by appointmentAbout UsMelbourne Property Investments Real Estate Pty Ltd was established in 2000. We specialise in property management and...

  • Residential Settlements Officer

    7 days ago

    Melbourne, Victoria, Australia La Trobe Financial Services Pty Limited Full time $80,000 - $120,000 per year

    About La Trobe FinancialAustralia's leading Alternative Asset Manager since 1952. Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion Assets Under Management and over 550 employees deployed across Melbourne and Sydney.The OpportunityAs a Residential Settlements Officer in our Customer...