Claims Technical Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $99,473 - $124,949

Technical Support Specialist

We are seeking an experienced professional to provide technical support to our claims team. The successful candidate will have 5 years of experience managing complex matters in Workers Compensation and will be able to demonstrate excellent verbal and written communication skills.

The role requires the ability to balance understanding, empathy, and compassion with the best commercial outcome for our organization. The ideal candidate will be able to work collaboratively with peers and a variety of stakeholders and will have experience in coaching and mentoring others.

The primary purpose of this role is to provide technical support to drive continuous improvement in claims performance in accordance with both regulatory and Allianz requirements. This includes maintaining a focus on strategic collaboration and case management while consistently displaying Initiative, Leadership, and Coaching support on a Team and Business level.

Key Responsibilities:

  • Assisting with complex and litigated matters
  • Maintaining a focus on strategic collaboration and case management through soundly based decision making
  • Providing coaching and support to staff within the business to facilitate the development of negotiation, customer service, and technical skills
  • Leading team and business projects to improve claim outcomes
  • Maintaining high customer service standards and effective relationships with key stakeholders

Benefits:

  • A sense of belonging in the workplace where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working
  • Access to over 10,000 on-demand learning resources and programs to support you in taking control of your career development
  • Initiatives to support your financial wellness through selected discounted insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program

About Us:

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.

Adjustments and Support:

We strive to create an inclusive environment where everyone can thrive and reach their fullest potential.

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