Dispute Resolution Expert

4 weeks ago

Melbourne, Victoria, Australia Australian Super Full time

AustralianSuper is a leading superannuation fund in Australia, committed to delivering excellent outcomes for its members.

Salary and Benefits

The salary for this position is estimated to be around $120,000 - $150,000 per annum, depending on experience. In addition to a competitive salary, AustralianSuper offers generous leave entitlements and a comprehensive benefits package, including access to ongoing learning and development opportunities.

Job Description

This role plays a pivotal part in ensuring high-quality dispute resolution processes are in place to maximize member satisfaction. The Quality & Assurance Lead works closely with internal and external stakeholders to ensure the effectiveness of dispute resolution processes. This includes assessing third-party frameworks and practices against legislative obligations, analyzing complaints to identify recurring issues, and contributing to education and training programs.

Duties include:

  • Assessing and evaluating third-party dispute resolution frameworks and practices against key legislative and regulatory obligations.
  • Analyzing complaints to identify recurring and systemic issues.
  • Developing recommendations to address identified gaps and issues.
  • Maintaining strong working relationships with internal staff and external third parties.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 3+ years of experience in superannuation, regulation, and legislation knowledge, and/or understanding.
  • RG146 compliant or willingness to obtain accreditation.
  • Experience in dispute resolution and complex complaint management.
  • Data analyst experience beneficial.
Benefits of Working at AustralianSuper

AustralianSuper is committed to colleague development and provides ongoing learning, coaching, and training opportunities. We offer a blended working environment that allows all roles to flex, and we're happy to discuss what this looks like for you. We also value diversity and inclusion and are committed to creating an inclusive workplace culture.

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