Senior Customer Experience Officer

5 days ago


Eight Mile Plains, Queensland, Australia Tabcorp Full time
About the Role

We are seeking a skilled Service Support Officer to join our team at Tabcorp's Eight Mile Plains Office.

Key Responsibilities
  • Reconnect gaming venues and machines to our network
  • Diagnose and rectify faults over the phone
  • Coordinate third-party support for field assistance
  • Ensure efficient call handling and outstanding customer service
Requirements
  • Excellent communication and organisational skills
  • Attention to detail
  • Intermediate MS Office knowledge
  • Experience in gaming/wagering industry (desirable)
  • Understanding of current gaming legislation, paperwork, and processes (desirable)
What We Offer
  • A variety of leave types, including bonus leave, cultural leave, volunteer leave, flexi leave, and parental leave
  • Social clubs, live sport, racing action, staff competitions, awards, and event tickets
  • Motivational speakers, educational sessions, and access to a health and wellbeing app
  • A dedicated learning platform for upskilling and performance
  • A commitment to inclusion and diversity, with annual Inclusion Month celebrations


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