Customer Experience Specialist
2 weeks ago
The Customer Experience Engineer will provide support for all customer-facing (device and common applications) technology issues and requests escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role, you will be located on-site at a customer office in South Brisbane.
Key Responsibilities- Level 2 Desktop/Deskside Support: Provide support services for all end-user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.
- Desktop Connectivity Support: Own desktop connectivity support, including docking solutions, audio-visual, patching, and wireless configuration.
- Escalation and Troubleshooting: Escalate to 3rd party support/vendors where appropriate, including warranty repair processing. Provide diagnostic troubleshooting and incident resolution for users onsite and remote.
- Technical Knowledge: Technical understanding of LAN/WAN/Voice/Security in relation to End User technologies, with demonstrable experience in one or more technologies.
- Microsoft Expertise: Knowledge of Microsoft Modern Device Management (Intune, M365), having previously supported end-users with desktop, laptop, tablet, and mobile device issues.
- Communication Skills: Pride in being a self-starter who remains calm and detail-oriented under pressure, exhibiting an engaging style of communication and customer-centricity in every interaction.
At Logicalis Australia, we're driving the future of technology. As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region. We're a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries.
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Customer Experience Support Specialist
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Customer Experience Solutions Specialist
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Customer Experience Specialist
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Customer Experience Representative
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Technical Support Specialist
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Eight Mile Plains, Queensland, Australia Logicalis Australia Pty Ltd Full timeKey ResponsibilitiesProvide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems, resolving incidents and requests within the Service Level Agreement.Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration.Elevate to 3rd party support / vendors where appropriate...
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