Experience Driven Customer Champion

5 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $60,000 - $90,000
Job Description

As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

You will be the first point of contact for customers who require assistance, providing timely and effective resolutions to their queries.

With a strong focus on customer-centricity, you will work closely with internal teams to resolve complex issues and escalate requests as needed.

Key responsibilities include managing inbound customer calls and tickets, leading customer interactions, and identifying opportunities for process improvements and product enhancements.

Additionally, you will be expected to build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.

Key Skills and Qualifications
  • 6-12+ months experience in a customer service or customer-facing role
  • Passionate about teamwork and willing to share knowledge and support others
  • A problem solver who thinks fast and on their feet
  • Adaptable and comfortable taking directions
  • Familiar with following customer service workflows and procedures
  • Able to manage change
  • An aptitude for identifying and managing risks
Benefits
  • Mental health and wellness initiatives, including discounted private health insurance and great rates on fitness sessions
  • Team social events and epic offices with free breakfast daily and weekly free lunches
Our Culture

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

About Us

Zip is a digital financial services company operating in two core markets - Australia and New Zealand (ANZ) and the US. We offer access to point-of-sale credit and digital payment services, connecting millions of customers with our global network of tens of thousands of merchants.

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