Housekeeping Lead

2 weeks ago


Glen Waverley, Victoria, Australia Accor Full time

Role Summary:

We are seeking an experienced Housekeeping Supervisor to join our team at Ibis Melbourne Glen Waverley. As a Housekeeping Supervisor, you will be responsible for leading and supervising the housekeeping team, maintaining high cleanliness standards and providing exceptional service to our guests.

Key Responsibilities:

  • Assist the Assistant Housekeeping Manager in the daily checking of rooms and designated team member areas to maintain standards
  • Inspect rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards
  • Handle guest requests and concerns related to housekeeping services
  • Ensure the efficient use of cleaning supplies and equipment
  • Train new team members and provide ongoing coaching and support
  • Collaborate with other departments to ensure smooth operations and guest satisfaction

Requirements:

  • Minimum of 2 years experience in housekeeping, preferably in a supervisory role
  • Knowledge of cleaning and sanitation process and standards
  • Strong leadership and communication skills in a multicultural environment
  • Flexibility to work various shifts, including weekends and public holidays
  • Knowledge of hotel-specific cleaning procedures and safety protocol is a plus

We Offer:

  • On-the-job training and mentorship
  • Access to career advancement and personal development opportunities within Accor
  • Free parking and staff meal provided
  • A collaborative and inclusive work environment

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