Customer Field Technician

2 weeks ago

Adelaide, South Australia NBN Co Full time
About the Role

We are seeking a highly skilled and motivated Customer Field Technician to join our team in Mildura. As a key member of our field service team, you will be responsible for installing, repairing, and maintaining nbn products and services across various technologies.

This is an autonomous role that requires strong problem-solving skills, attention to detail, and excellent customer service skills. You will work independently, using your initiative and judgment to resolve issues and complete tasks efficiently.

Key Responsibilities
  • Install and repair nbn products and services, including cabling, jointing, and splicing
  • Diagnose and resolve faults in nbn cabling networks and customer premises equipment
  • Work in customer premises, using company-provided vehicles, laptops, tools, uniforms, and phones
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
Requirements

To be successful in this role, you will need:

  • A current and clean driver's license
  • Strong problem-solving skills and attention to detail
  • Excellent customer service skills and ability to work independently
  • Transferable skills from a communication cabling or electrical background
About nbn

nbn is a pioneering company that has created Australia's network—a network made for more. We are committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

We offer a range of benefits, including 18 weeks of paid parental leave, options to purchase leave and flexible holidays, employee assistance programs, and discounted gym memberships. We are a Pride in Diversity Gold Employer and have active employee-led diversity pillars.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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